Search

IN-OFFICE JOB. MUST BE LOCATED IN THE TWIN CITIES AREA.

Torque Fitness is a growing Twin Cities direct to consumer and B2B fitness brand looking to expand their team with the addition of an in-house photographer and videographer.

This position will work closely with the internal marketing and product team to create professional level photography and videography content for website, social media, YouTube, print, events, digital marketing and more.

Responsibilities:

• Take product photography and videography for multiple websites
• Edit photography and videography for social media, digital ads, website and more
• Shoot creative, vertical content for social media in collaboration with marketing team (TikTok, Reels and more)
• Work closely with in-house marketing team to develop on-brand content
• Assist or lead on larger scale photo shoots, be able to collaborate with outside photographers and videographers
• Follow the visual rules set in place by the brand guidelines
• Coordinate photo and video needs; you will work directly with our team/department leads to create any needed product or lifestyle photo/video shoots
• Follow proper principles of design/photography
• Edit all content for a variety of use-cases and different formats such as social, YouTube and more
• Coordinate with the warehouse team to arrange and assist with product setup to shoot
• Come up with new and creative photo and video ideas
• Photograph and film events
• Proper use of studio lighting
• Have deliverables by or before the due date
•  

Required Skills:

• Previous Experience (3+ years highly preferred) in Photo/Video
• Social media knowledge, specific to content performance
• Product photography experience required. Large scale product preferred
• Knowledge and passion for fitness space
• Adobe Premiere
• Adobe Photoshop
• Adobe Lightroom
• Gimbal Expertise
• Video Editing
• Photo Editing
• Knowledge of studio photography and light setup
• Knowledge of lifestyle photography and light setup
• Knowledge of product photography and light setup
• Following Brand Guidelines
• Timeliness
•  

Preferred & Additional Skills:

• 2+ year in a Design/Marketing Agency or similar
• Bachelors Degree in Photography
• Motion Graphic skills
• Motion Stacking Photography
• Background in Fitness Photography
•  

IN-OFFICE JOB. MUST BE LOCATED IN THE TWIN CITIES AREA.

Torque Fitness is an innovative and growing manufacturer of high-end performance training equipment. Torque is looking for a highly motivated individual that is passionate about fitness to take on the position of Customer Service Representative. The right person for this job enjoys working in a fitness focused environment, working with customers, collaborating internally, being a part of a growing company, and has strong communication skills. If you like working out on your lunch break, being a part of a team, and making an impact in the place you work, you will fit right in.

Role Description:

The Customer Service Representative reports to the Customer Service Manager and is critical to Torque Fitness. This role has daily contact with customers, focused on resolving issues and orders. The Customer Service Representative is responsible for receiving and responding to customer technical questions (via multiple platforms of communication), processing service warranty/spare parts orders, and supporting direct customers (dealers, 3rd party service providers and retail customers).

Specific Role Responsibilities:

• Serve as primary point of contact and advocate for escalated customer service and warranty orders.
• Provide customer feedback to Customer Service Manager/Account Manager.
• Maintain service orders in ERP (Enterprise Resource Planning) system—enter and acknowledge new service orders. Process and communicate order changes.
• Receive and process dealer and service provider spare parts orders.
• Determine in-warranty and out of warranty situations. Escalations are to be reported to Customer Service Manager to ensure desired service levels.
• Maintain updated and accurate service records in ERP.
• Work closely with Supply Chain Manager, Product Development, and Sales to maintain knowledge base of materials and delivery issues. Relay/communicate to customer as needed.
• Organize/maintain service parts area. Communicate stock needs to Customer Service Manager.
• All other duties as assigned.
•  

Candidate Background Requirements:

Knowledge and Skills:

• Ability to work with a variety of conversion types – (i.e., metric to imperial, length, weight.)
• Strong analytical skills combined with a proficiency in mathematics.
• Sound knowledge Microsoft office and ERP systems (NetSuite).
• Surface level understanding of supply chain/operations.
• Strong interpersonal skills are required as this position involves extensive personal contact and fostering relationships with others.
• Passion and understanding for the fitness industry (preferred).

Other Skills:    

• Must be a self-motivated individual.  
• Structured thought process takes a logical approach to analyzing problems, developing solutions, and organizing work.
• Conceptual thinker: identifies the key aspects of complex situations and understand the “big picture”.
• Information Seeker: continually scans the environment for new information, strategy, and improvement.
• Team player.
• Communicator.
• Calm, Cool, Collected: Works well under pressure.
• Organization: prioritizes work to ensure that tasks are completed in an effective and timely manner.

Job Type:

• Full-time - Exempt
•  

Experience:

• Sales: 1 to 3 years (Required)
• Customer Service: 1 to 3 years (Required)

Physical:

• Standing or sitting for long periods of time.
• Frequent bending and lifting (up to 100lbs).
• This role is an in-office position.

Education:

• College Degree or equivalent work experience.
•  

Location:

• Coon Rapids, MN 55433 (Required)
•  

Travel:

• Occasional travel may be required.

This Job Is Ideal for Someone Who Is:

• High stress tolerance—thrives in a high-pressure environment.
• Innovative—works in unconventional ways or on tasks that require creativity.
• Collaborative—works well with others.
• Conceptual—Passionate about how things physically work (how they are put together or torn apart).
• Dependable—shows up consistently and always ready to work.  
•  

Schedule:

• Weekdays (M-F).
•