Our Return Policy

THE DETAILS

TANK

Returns and exchanges are accepted on all TANK units and TANK related accessories within 30 days of receipt of shipment regardless of use. Damaged TANK or TANK related accessories will be evaluated on a case by case basis.  TANK returns must include their original packaging.  The customer is responsible for any return shipping charges.

ALL OTHER PRODUCTS

Returns/exchanges are accepted on unused items in new condition within 30 days of purchase and must include original packaging. A restocking fee will apply to all non TANK related returns equal to the amount of the original shipping cost + 15% of the total cost of the order.

Contact our Service Department by phone (763)-754-7533 ext.10 or email service@torquefitness.com to set up your return or exchange.

Please allow up to 14 days for us to process your return or exchange from the date of arrival at our facility. You are responsible for ensure that your return arrives back at our facility.

WHERE TO SEND

Send all returns/exchanges to:

Torque Fitness
Returns Department
11201 Xeon St NW
Suite 101
Coon Rapids, MN 55448

 

Torque Fitness Price Adjustment Policy

Torque Fitness offers price adjustments (up to 72 hours after purchase) on qualifying items found for less on torquefitness.com. To qualify, the purchase must be a TANK related item and must have been made within the last 72 hours. If we begin a new promo that includes a free item, you may be eligible to receive the promo item for free, but you may need to cover shipping.

How do you get a price adjustment?

If you made a TANK related purchase in the last 72 hours within the start of a promotion that discounts the product(s) you purchased and you would like a price adjustment, please email sales@torquefitness.com with your order number. We will review your order and submit qualifying refunds via original payment method.

Exclusions

Torque is not responsible for matching prices of other retailers.